News and Events - SLS to host consultancy clinic at Call Centre Expo 2011.

Silver Lining Solutions will host a Consultancy Clinic at top industry event Call Centre Expo, to be held on 11-12 October at London Olympia.  Visit http://www.callcentre.co.uk/callcentreexpo/ to find out more and register for free entry.

Delegates will be able to meet senior Silver Lining Solutions consultant, Simon Wright, for a private consultation session to gain free advice and answers to their workforce optimisation challenges.

Simon is a leading authority and frequent public speaker on enterprise-wide skill and knowledge optimisation.  Since joining Silver Lining Solutions in 2004, Simon has led transformational workforce optimisation initiatives for prestigious organisations such as Orange, O2, Carphone Warehouse, BT Retail, Shangri-La and Elavon, helping them achieve rapid and compelling return on investment.

Silver Lining Solutions’ unique software transforms agent performance in order to deliver improved and consistent customer service and reap significant business benefits.  A growing, global client base uses Silver Lining’s software to underpin skill and knowledge optimisation and drive performance improvements across the enterprise.