Analyse – identifying the skills your business needs
Powerful analytic capabilities
Silver Lining provides powerful analytic capabilities that enable you to understand not only what skills you have, but more importantly what skills you need to deliver the performance you want.
How it works
Using the Skills DNA database created for your organisation, Silver Lining's analysis tools enable you to:
Above all, it gives you the insight to identify what combination of skills are helping the high performing staff to achieve their results - essentially discovering the skills that truly drive exceptional performance. You can then apply this knowledge to create a blueprint for other staff to optimise training plans and improve overall performance.
- compare existing Skills DNA with the desired skills and knowledge for each role, to create a personalised training needs analysis for each individual member of staff
- examine skill levels and training needs on a broader basis - by team, department or role. This provides vital Management Information that can be used to track trends in performance
- monitor the impact and effectiveness of different training programmes and approaches, by comparing the assessed skill levels with expected skill levels, given the training that individuals have had
- pinpoint high knowledge/high performing staff - for example to include in talent management programmes or to link to reward and remuneration schemes
Above all, it gives you the insight to identify what combination of skills are helping the high performing staff to achieve their results - essentially discovering the skills that truly drive exceptional performance. You can then apply this knowledge to create a blueprint for other staff to optimise training plans and improve overall performance.
Evaluate - use Silver Lining to understand the existing skill levels of each member of your team quickly, consistently and efficiently.
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Plan - through integration into Workforce Management systems build training plans focused on key organisational or departmental outcomes.
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Manage - actively monitor outcomes of training, and give staff the tools they need to manage their own development.
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Optimise - ensure the right employees take on the right tasks at the right time, making best use of their skills.
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Connect - link your new understanding of your people into every system and aspect of your operations - driving performance improvement.
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"The solution will allow us to correlate the key performance metrics in the contact centre - to determine who our shining stars from a customer satisfaction perspective and a value-add sales point of view are - so we can target training to get maximum impact with minimum investment.
We've been able to establish that a 10% reduction in our repeat calls equates to £3m in hard business benefits."
Head of TalentWe've been able to establish that a 10% reduction in our repeat calls equates to £3m in hard business benefits."
Development - People
Orange UK
Find out more about Silver Lining solutions. Download our brochure here.
