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Skills Manager Solution
• Overview

• Key Benefits

• The Need For
Skills Management
How it Works
• Skills Assessment

• Skills Analysis

• Skills & Performance
Improvement


Systems Integration
• Genesys CIM Platform

• Other Systems
Professional Services
• Training & Consultancy
ROI
 

Training & Consultancy

Silver Lining Solutions can provide customers with a wide range of training and consultancy services. These include:

INTEGRATION
The Silver Lining Solutions technical team can integrate Skills Manager into legacy systems such as HR/payroll applications, CRM databases and/or Learning Management Systems.
CUSTOMISATION
Configuration changes can be applied to the core Skills Manager software - for example links to e-learning material, links to knowledge bases, re-branding of the user interfaces, reports etc.
CONTENT & COURSE CREATION
Silver Lining Solutions consultants can provide best practice advice on a range of subjects - for example; how to author assessment question and answer content, how to successfully implement skills management across the organisation, Workforce Optimisation etc.
TRAINING
The Silver Lining Solutions training team can provide a range of on or off site training courses for managers, administrators and Learning & Development staff.

Please contact us for more information.

Brochures / White Papers
• G-FORCE White Paper

• Skills Manager for
Genesys WFM


• Skills Assess
Case Studies
• Mobile Telecoms

Customers
• Our Customers
Partner Zone
• Partner Programme

• Our Partners

• Technical Support
Call Centre Awards 2009 - Product of the Year
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