The employee performance optimization company
Unlock business success
Silver Lining's software solutions enable organisations to pinpoint and replicate the employee skills, knowledge and attributes that drive the best business outcomes - quickly, cost-effectively and at scale.
Our international teams have deep industry knowledge and extensive exposure to customer management, contact centre and back office environments. This first-hand exposure helps us see things from your point of view - we understand the performance challenges you face and how to overcome them to unlock significant business benefits.
Leading companies around the world use our PerformanceDNA solutions across the enterprise to transform the customer experience and achieve step change improvements in sales performance and operational efficiencies. Find out more about PerformanceDNA's unique capabilities…
Amanda Westwood blogs at the PPF conference - Find out more
The Professional Planning Forum selects Optimizer - Find out more
Case study: Silver Lining Solutions & EE Retail - Find out more
Putting people and customers first - Find out more
WFO: friend or foe? - Find out more
August 27, 2013 - Genesys G-Force 2013 APAC