Harness every employee’s skills. Transform business performance by harnessing all your talent.
With the Silver Lining solution you can analyse the skills affecting performance and evaluate your people’s skill levels and skill gaps – then improve them with better planned and managed training. Silver Lining can also connect into Workforce Management Systems to automatically schedule customised agent training plans and ACD systems to optimise skills based routing. Your customers experience is your biggest opportunity for revenue growth and customer loyalty. When your people are fully using their skills and learning new ones, spending time on the right things and feeling good about their contributions, they’ll do what’s right for the customer. Our unique web-based software solution can be extended to all customer-facing staff and even offshore suppliers.
Analyse
Analyse - generate unprecedented insight into what skills each member of staff or each team has, and what skills drive improved performance.
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Evaluate
Evaluate - use Silver Lining to understand the existing skill levels of each member of your team quickly, consistently and efficiently.
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Plan
Plan - through integration into Workforce Management systems build training plans focused on key organisational or departmental outcomes.
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Manage
Manage - actively monitor outcomes of training, and give staff the tools they need to manage their own development.
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Optimise
Optimise - ensure the right employees take on the right tasks at the right time, making best use of their skills.
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Connect
Connect - link your new understanding of your people into every system and aspect of your operations - driving performance improvement.
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SLS to host consultancy clinic at Call Centre Expo 2011
Friday, October 7th, 2011Silver Lining Solutions will host a Consultancy Clinic at top… Read more…
